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Privacy Policy


Privacy Policy for Pro-GenTech

Last updated: November 15, 2025

At Pro-GenTech ("We", "Us", "Our"), we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your data when you use our services, and outlines your rights and how the law safeguards you.

By using our services, you consent to the collection and use of information as detailed in this Privacy Policy.

Definitions

Account: A unique account created for you to access our services or parts of our services.

Affiliate: An entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of shares or voting rights.

Company: Refers to Pro-GenTech, headquartered in Cairo, Egypt.

Cookies: Small files placed on your device by a website, containing details of your browsing history among other uses.

Country: Egypt

Device: Any device capable of accessing the Service, such as a computer, cellphone, or tablet.

Personal Data: Information relating to an identified or identifiable individual.

Service: Refers to our website and related lab services.

Service Provider: Any natural or legal person who processes data on behalf of the Company, including third-party companies or individuals employed to facilitate the Service or analyze how the Service is used.

Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).

Website: Refers to Pro-GenTech, accessible from www.pro-gentech.com.

You: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Information Collection

Data We Gather

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including but not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Usage Data

Automatic Data Collection

We automatically collect Usage Data when you interact with our Service. This may include information such as:

  • Your device’s IP address
  • Browser type and version
  • Pages of our Service you visit
  • Time and date of your visit
  • Time spent on those pages
  • Unique device identifiers
  • Diagnostic data

When accessing the Service through a mobile device, we may gather certain information automatically, such as:

  • Type of mobile device you use
  • Mobile device unique ID
  • IP address
  • Mobile operating system
  • Type of mobile Internet browser

Use of Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to track activity on our Service and store certain information. These help us analyze and improve our Service:

  • Cookies: Small data files stored on your device. You can set your browser to refuse cookies, though some parts of the Service may not function properly without them.
  • Web Beacons: Small electronic files used to count users who have visited a page or opened an email, and for other related website statistics.

We use both session and persistent cookies for purposes such as:

  • Essential Cookies: Crucial for providing you with services available through our Website and enabling you to use some features.
  • Cookies for Preferences: Remember your preferences and settings to enhance your experience.

Purpose of Data Usage

We utilize your Personal Data for the following purposes:

  • Service Provision and Maintenance: Monitoring usage of our Service and lab services.
  • Account Management: Managing your registration and access to different functionalities.
  • Contract Fulfillment: Development, compliance, and execution of services you have requested.
  • Communications: Contacting you via email, phone, SMS, or other communication regarding updates or service-related notifications.
  • Marketing and Offers: Providing news, offers, and information about services similar to those you have requested, unless you opt out.
  • Request Management: Attending and managing your requests to us.
  • Business Transfers: Evaluating or conducting mergers, restructuring, or sale/transfer of some or all assets.
  • Other Uses: Data analysis, identifying usage trends, evaluating promotional campaigns, and improving our Service.

Data Retention and Transfer

Data Retention

We retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. Usage Data may be retained for internal analysis, typically for a shorter duration.

Data Transfer

Your information may be transferred to and maintained on computers located outside of your state, province, or country where data protection laws may differ. By submitting your information, you consent to this transfer.

We ensure that your data is treated securely, and no transfer will occur unless adequate protections are in place.

Your Data Protection Rights

Access and Deletion

You have the right to access, update, or delete the information we hold on you. You may do so directly within your account or by contacting us at info@pro-gentech.com.

Legal Obligations

We may retain certain information when required to comply with legal obligations.

Disclosure of Your Personal Data

  • Business Transactions: In the event of a merger, acquisition, or asset sale, your data may be transferred. We will notify you before it becomes subject to a different Privacy Policy.
  • Law Enforcement: We may disclose your Personal Data if required by law or valid public authority requests.
  • Other Legal Requirements: We may disclose your data to:
    • Comply with legal obligations
    • Protect rights or property of Pro-GenTech
    • Prevent or investigate possible wrongdoing
    • Protect personal safety of users or the public

Data Security

We prioritize your data security and use commercially acceptable means to protect it. However, no method of transmission or storage is 100% secure.

Children’s Privacy

Our Service is not directed to anyone under 16. We do not knowingly collect Personal Data from children under 16. If you believe your child has provided data, contact us to remove it.

Links to Other Websites

Our Service may link to third-party websites. We are not responsible for their content, privacy policies, or practices.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the “Last updated” date. We recommend reviewing this policy regularly.

Contact Us

For any inquiries regarding this Privacy Policy, contact us at:

Email: info@pro-gentech.com